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Help Center

When will my withdrawal show up in my bank account?

The transfer of cash to a Hong Kong bank is typically completed within 1-2 working days if the instruction is made before 11am. Instruction received after 11am will be processed on next business day. 

The withdrawal progress can be viewed in uSMART App - Account - more - Withdraw - Withdrawal Records.

Our cut-off time for withdrawal instructions: 11am on weekdays, Monday to Friday. Instruction received after 11am will be processed on next working day.